Responsible Gaming

Every form of gambling carries a financial risk. There is no guaranteed outcome, and losses are a natural part of betting. The key is to approach gambling as a leisure activity, not a source of income.

Baji provides several practical tools to help you stay in control:

• Deposit Limits: Set a maximum amount you can deposit over a chosen time period.
• Loss Limits: Cap the total amount you can lose within a set timeframe.
• Session Time Reminders: Receive alerts when you have been playing for a specified duration.
• Self-Exclusion: Temporarily or permanently restrict access to your account if you feel your gambling is becoming harmful.
• Reality Checks: Periodic on-screen notifications that remind you how long you have been active in a session.
• Account Cooling-Off Period: Take a short break from your account without fully closing it.

These tools are available in your account settings. Using them regularly supports healthier betting habits and protects both your finances and your peace of mind.

Gambling addiction is a serious condition that can develop gradually. Identifying the warning signs early gives you the best chance of addressing it before it causes lasting harm.

The following indicators may suggest a gambling problem is forming:

• Spending more money on betting than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not betting
• Repeatedly attempting to win back money that has been lost
• Lying to family members or friends about the amount of time or money spent on gambling
• Neglecting work, studies, or personal responsibilities because of betting activity
• Gambling as a way to cope with stress, loneliness, or difficult emotions
• Feeling unable to reduce or stop betting despite wanting to
• Continuing to gamble even when it is causing financial or relationship difficulties
• Losing interest in hobbies or social activities that do not involve gambling

If you identify with several of these signs, it is important to seek support without delay. Gambling addiction is a recognised condition, and professional help is available.

Addressing a gambling problem takes commitment, but there are concrete actions you can take right now. The following recommendations from Baji can help you maintain a healthier relationship with betting:

• Set firm budgets: Decide before you start how much you are willing to spend, and do not exceed that amount under any circumstances.
• Use account limit tools: Activate deposit, loss, or wager limits directly from your account settings.
• Take regular breaks: Step away from the platform frequently. Continuous betting sessions increase the risk of poor decision-making.
• Track your spending: Keep a record of how much time and money you devote to gambling each week.
• Avoid betting under stress: Do not gamble when you are feeling emotionally overwhelmed, fatigued, or under the influence of alcohol.
• Separate gambling funds from essential expenses: Never use money reserved for rent, food, or bills on betting.
• Reach out to someone you trust: Talking to a family member or close friend about your concerns can provide perspective and accountability.
• Use self-exclusion if needed: If you feel your betting is getting out of control, activate self-exclusion through your account or contact support.
• Seek professional counselling: A trained counsellor can provide structured support tailored to your situation.
• Engage with dedicated support services: Organisations that specialise in gambling addiction can guide you through recovery with proven methods.

If you or someone you know is struggling with gambling addiction, professional support is available. The following organisations provide guidance, counselling, and crisis assistance relevant to users in Bangladesh:

• Kaan Pete Roi (Mental Health Helpline, Bangladesh): A confidential emotional support helpline available to anyone experiencing psychological distress, including gambling-related stress. Website: www.shuni.org
• National Mental Health Institute (NIMH), Bangladesh: A government facility providing psychiatric care and addiction counselling services. Located in Dhaka. Website: www.nimh.gov.bd
• Gamblers Anonymous: An international peer support programme for individuals with gambling addiction, with online meetings accessible from Bangladesh. Website: www.gamblersanonymous.org
• Befrienders Worldwide: An international network offering emotional support for those in crisis. Website: www.befrienders.org
• iGaming Academy Responsible Gambling Resources: Educational content and self-assessment tools for identifying and managing gambling-related harm. Website: www.igamingacademy.com

Reaching out for help is a sign of strength. These services are confidential and non-judgmental.

If you are concerned about your gambling habits, the Baji support team is available to assist you. Support agents can help you activate account controls, apply self-exclusion, or direct you to relevant external resources.

You can reach the support team through the following channels:

• Live Chat: Available directly on the Baji website, 24 hours a day, 7 days a week
• Email: Send your query or concern to the official Baji support email address listed on the Contact page
• Telegram: Connect with the support team via the official Baji Telegram channel
• WhatsApp: Message the Baji support number available on the official Contact page
• Facebook Messenger: Reach out through the official Baji Facebook page

All communications regarding responsible gaming concerns are handled with strict confidentiality.